Ofqual - Office of Qualifications and Examinations Regulation

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Advice for learners

Our helpdesk team have selected some of the most common advice they give:

  • If something has affected your exam performance, talk to your teachers as soon as possible. They may be able to ask the awarding organisation or board for special consideration.
  • If you have a problem with a teacher, you should discuss the situation with your teachers, the head of the centre or school governors.
  • If you’re having a problem with your centre, school, or college you should contact the relevant awarding organisation, if they’re separate from your training centre.
  • To obtain an official record of your exam results you should contact the awarding organisation or board, who will issue a Certifying Statement of Results or a letter of confirmation of results
  • If your problem is with an awarding organisation, or you believe that one is acting improperly, you should This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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The Regulatory Information Technology System (RITS) allows you to upload documents for accreditation and monitoring, and submit details of regulated units and qualifications.

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