Mystery Shopping Exercise
Friday, 22 July 2011 15:01
Contract Reference: OF140
Ofqual and Awarding Organisations have a duty to offer high standards of customer service to its stakeholders. Ofqual has evidenced that some complaints about Awarding Organisations involve poor customer service; Ofqual conducted a perception survey in 2009 and customer service was reported to be an issue and an area for improvement. This mystery shopping exercise will help identify current issues and areas for future improvement.
| Contract reference | OF140 |
|---|---|
| Last Date to Request an Invitation to Tender | 9 August 2011 |
| Tender closing date and time | 22 August 2011 at 12 Noon |
| Proposed Contract Start Date | 2 September 2011 |
| Proposed Contract End Date | 11 November 2011 |
| Proposed Extension Periods | N/A |
| Contract Address | Ofqual, Spring Place, Coventry Business Park, Herald Avenue, Coventry, CV5 6UB |
| Name and Position | June Marsall |
| Team | Communications |
| This e-mail address is being protected from spambots. You need JavaScript enabled to view it | |
| Phone | 024 7667 1831 |
| Fax | 024 7667 1887 |
| If you wish to apply for the Tender documentation, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it including your name, telephone number, email address, company name and address, and contract/tender title. | |
| Other Information | |
| Also Advertised In | |
Last Updated on Friday, 22 July 2011 15:09
Tags: Ofqual, education, examination regulation, qualifications, assessments
Latest news
Findings from the Review of Level 4 Retail Investment Adviser Qualifications
25 May 2012Today we have published our findings from the review of level 4…
Tax Arrangements Data Publication
24 May 2012On 23 May 2012, the Government published a review of the tax…
Summer Exams 2012
23 May 2012The vast majority of students take the final exams of their course in…